Refund policy

Return, Cancellation & Subscription Policy

At Nyvoris, customer satisfaction is our priority. Please review the information below regarding returns, refunds, cancellations, and subscriptions.

Returns & Exchanges

You have 60 days from the delivery date to request a return of any Nyvoris product.

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original packaging.
  • The item must be in the same condition as received.

How do I return my order?

Please send an email to Support@nyvoris.com with the following information:

  • Order number
  • Reason for the return request
  • Photo of the product (if damaged or defective)
  • First and last name
  • Shipping address

Once we receive your request, our support team will review it and provide you with the next steps and return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, refunds are processed within approximately 10–12 business days.

Please note that your bank or payment provider may require an additional 3–5 business days before the funds appear in your account.

Refunds will be issued to the original payment method used for the purchase.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

We sincerely apologize if your order arrives damaged, defective, or incorrect.

If this happens, please contact Support@nyvoris.com within 5 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage, defect, or incorrect item

Our customer support team will review your case and work quickly to provide an appropriate solution.

Order Cancellation

Orders may be canceled within 24 hours of purchase without providing a reason.

After 24 hours, your order may already be in processing and cancellation can no longer be guaranteed.

To request a cancellation, please contact Support@nyvoris.com or reply directly to your order confirmation email.

 

Subscription Policy

Certain Nyvoris products may be offered on a subscription basis.

Subscription Billing

By enrolling in a subscription, you authorize Nyvoris to automatically charge your selected payment method according to the subscription plan you selected.

Subscription charges may include:

  • Product cost
  • Applicable taxes
  • Shipping fees (if applicable)

Automatic Renewals

All subscriptions automatically renew at the selected billing frequency unless canceled.

Your payment method will be charged automatically on each renewal date.

Subscription Cancellation

You may cancel your subscription at any time.

To avoid being charged for the next billing cycle, cancellation requests must be submitted at least 48 hours before your next scheduled billing date.

You can cancel your subscription by:

Once canceled, no future subscription charges will occur. Orders already processed before cancellation remain subject to this Return & Refund Policy.

Subscription Refunds

Subscription orders are subject to the same return and refund conditions as one-time purchases.

Subscription charges that have already been processed are non-refundable once an order has been shipped.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or subscriptions, please contact us:

Support@nyvoris.com

Our support team is happy to assist you.